Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
How long will it take to receive my custom jewelry?
Since each piece is handcrafted by our metalsmiths, production typically takes 7-14 business days. Once shipped, domestic orders usually arrive within 3-5 business days.
What materials do you use in your products?
We use high-quality, ethically sourced materials including sterling silver, 14k gold, and genuine gemstones. All product descriptions specify the exact metals used to ensure transparency.
Do you offer international shipping?
Yes, SwankMetalsmithing ships worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I determine my correct ring size?
We recommend visiting a local jeweler to be sized professionally, or you can use our online sizing guide found on each ring product page to ensure a perfect fit.
What is your return policy for handcrafted items?
We accept returns on non-custom items within 30 days of delivery. Because custom-engraved or bespoke pieces are made specifically for you, they are final sale unless there is a manufacturing defect.
How should I care for my SwankMetalsmithing jewelry?
To maintain the finish, avoid wearing jewelry in pools or hot tubs. Clean your pieces gently with a soft polishing cloth and store them in a dry, airtight container when not in use.